CUSTOM HAT FORM
Don't see your perfect hat on our site? Order hats customized just for you! Submit this contact form with a detailed description of the color, style preference and leather patch you'd like. Feel free to ask any questions you may have about custom orders and we will reach back out to you within 24 hours or less!
Submit your custom hat or bulk order requests here or email us at hotbrassclothingco@gmail.com
We look forward to hearing from you!
RETURNS
We are happy for you to return or exchange any items you are unhappy with or that don't fit properly.
For return and exchange requests, please email customer care at hotbrassclothingco@gmail.com. Please include your name, order number, and the items purchased in the email as well as the reason for return or exchange.
Allow us 24 hours to respond.
FAQ
Do you provide International delivery?
Due to the limitations of our small business, we do not currently offer international delivery, but we hope to offer it in the near future.
How do I track my order?
Tracking numbers will be provided in the shipping email notification.
How do I return an item?
First, you must contact customer care to request to return. Once you have received confirmation from customer care that they have received the request, Please place items back in the packaging they arrived in and send the package back t0 105 shellfield rd Enterprise, AL 36330.
What is your returns policy?
All returns and exchanges must be within 30 days from the date of purchase. Requests for returns, replacements or exchanges due to items lost, damaged or stolen during the shipping process, or while in transit to you cannot be returned or exchanged at this time due the nature of our small business.